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COVID-19 SAFETY PROTOCOLS

Welcome to Kimpton Hotel Palomar Chicago. At this time, we are open and accepting guests.

We're continuing to monitor developments and following guidance provided by the Centers for Disease Control and Prevention (CDC), World Health Organization (WHO) and the State of Illinois. To help safeguard your health and best serve you during your stay with us, we've made necessary modifications to our amenities and services. In addition to our rigorous standard housekeeping routines, we've increased the frequency of our cleaning procedures and have put in place additional measures to enhance our disinfection protocol in public areas.

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Starting Monday, July 27, face coverings are required in all public spaces at our hotels in the Americas.

Kimpton Hotels & Restaurants Support AHLA's Safe Stay Initiative. Learn more here

Signature Kimpton Programs:

  • Where can I find coffee in the morning?
    • Complimentary Coffee Makers available in your guest room upon request.
  • Morning Kick-Start will feature a “Kimpton Get Up + Go” playlist
  • Evening Social Hour will now offer an opportunity to unwind and relax over a glass of wine in the comfort of your room. Visit the front desk for additional details.
  • Kimpton bikes are available on a first come first served basis and will have an additional layer of disinfection with the guest present prior to bike check out.
  • Robes for use during your stay are available upon request.
  • In-room Spa Services have been suspended

Parking Services:

  • Valet parking is currently suspended. The closest self-parking option is 10 E. Grand Street. Their parking fees begin at $25 per night with no in and out privileges.

Housekeeping Services:

  • To protect the safety of our guests and employees, our housekeeping service is completely contactless. This means that our housekeeping team will not enter your room during your stay. Our team will check in daily via text to offer contactless delivery of towels, sheets or trash pick-up. You can also text us directly at 872-204-3877 to request delivery at any time including our “Forgot It, We Got It” items such as a toothbrush or razor.
  • We have removed certain guest room items (think throw pillows, pens/paper, books and robes) as a precautionary measure or in some cases made changes to other in room amenities. Learn more about Kimpton's Approach to Clean.

Minibar:

  • In need of a snack or a cold drink? Stop by the front desk to purchase a variety of mini-bar items from our pop-up bodega.

Dining Services:

  • Our restaurants are currently closed and dining services are not currently available.

In-Room Dining:

  • In-room dining is not currently available.

Concierge Services:

  • Looking for ice? Ice machines are open with sanitizer stations on the 10th floor.
  • In need of Chicago restaurant recommendations for dine-in or delivery? Text us directly here 872-204-3877 for a curated list of our favorites.

Fitness Center:

  • The fitness center is open with social distancing guidelines.

Pool and Cabana Availability:

  • Our pool is currently closed.

Other Services:

  • In-House Bell services are not currently available
  • The business center is currently closed. Please visit the front desk for copy and printing services.

Please don't hesitate to reach out directly to address any questions or concerns you have during your time here. For guest services, please contact talktous@hotelpalomar-chicago.com and 312-755-9703 with questions.